some candles are coloured, some aren’t. Why?

some candles such as the peppermint.mandarin haven’t got that common white creamy colour and that’s simply due to the essential oil we use. For example, the mandarin essential oil holds a very strong yellow colour which naturally tints the wax.

can I return my candle?

please contact shop@skkienn.com. Must be returned unused and in original packaging to prevent shipping damages.

are you a trusted business?

although we’ve recently launched our small business, skkienn (previously olhten) has been registered as a Private Limited Company in England & Wales.

my candle does not burn until the edge of the container, what shall I do?

numerous tests have been completed and all candles should reach a full burn near the edge of the container. It may not reach the edge upon the first use but it will later. Just be patient and ensure the candle gets a minimum of 45min/1h burn for every use. We advise that the candle be placed in a corner free from any airflow.

how long does the candle burn for?

your candle is set to burn for 49 hours on standard, cotton and paper wick candles. Our wooden wick candles are set to burn for 47 hours.

why does the wax darken after each burn?

the wax has not been added any dye or any other products hence its natural colour darkens like any other items lit on fire.

is it necessary to trim the wick?

we strongly recommend trimming the wick before each use. To second what’s been said just above, trimming the wick will avoid debris falling in the wax and soot stains. We recommend a trim to 1/4 inch (0.5cm) and always when the flame is extinguished. Get your wick trimmer here.

I am sensitive to scents, are the candles strong in smell?

that’s absolutely fine, we may recommend you look into our aromatherapy candles. Considering we use pure essential oil, our range of aromatherapy candles hold a lighter scent than our standard fragrance oil candles. Give us a shout for further guidance.

can I receive my order outside the UK?

we exclusively ship in the UK at the moment. As a newborn business, we shall develop and think about continental & worldwide shipping soon.